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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My access code does not work, what should I do?
Is my access code my user ID?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical record. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Contact your physician's office for details.

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Who do I contact if I have further questions?

You can call our MyChart Team at 314-977-4440.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them and chosen to release them.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

If you have access to MyChart, use the Ask Customer Service form located in the Message Center. You may also contact your physician's office directly.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-2 business days. Please do not use MyChart to send any messages requiring urgent attention.

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Can I view a family member's health record in MyChart?

This is not a service currently provided through MyChart.

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Can I ask questions regarding a family member from my MyChart account?

No. MyChart communications are for the patient only. Family members should be communicating directly with their provider or physician's office.

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Can my spouse and I share one MyChart account?

No, each patient is responsible for initiating their own MyChart account.

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact the MyChart Team at 314-977-4440.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

Contact the MyChart Team at 314-977-4440 and after we verify your information, a new code will be sent to you via e-mail or U.S. Postal Mail.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Profile section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

You may view our Privacy Policy by selecting this link.

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I was automatically logged out of MyChart, what happened?

We aim to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer), and a valid e-mail address.

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My access code does not work, what should I do?

For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, please call the MyChart Team at 314-977-4440.

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Is my access code my user ID?

No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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